CONTACT US

If you are interested in our hourglass timer products, whether you want to inquire about product details, bulk purchases, or have any after-sales related questions, you can contact us through the following methods:
Email: Thornvale@hourglassdepot.com. Please clearly indicate your inquiry category in the email subject, such as “Hourglass Timer Product Inquiry”, “Purchase Intention Inquiry” or “After-sales Problem Feedback” so that we can handle your email more quickly and accurately.
Response Time
We promise to respond within 3 working days after receiving the email. However, during the peak sales season or when the number of inquiries increases sharply, the response time may be slightly delayed, please understand. If you still do not receive our response after more than 3 working days, please send an email again or contact us through other possible supplementary channels (if any later) so that we can follow up on your needs in a timely manner.