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SHIPPING INFORMATION
Welcome to www.hourglassdepot.com (hereinafter referred to as “this website”) for shipping services. In order to ensure that your shopping experience is smooth and unimpeded, we hereby formulate the following shipping terms (hereinafter referred to as “these terms”). Please read these terms carefully before placing an order to understand our shipping policies, methods and partners.
- Shipping methods
Standard shipping: We provide standard shipping services to ensure that your products are delivered within the specified time. The specific delivery time will depend on the shipping option you choose and the inventory status at the time of purchase.
Fast shipping: For urgently needed products, we provide fast shipping options. Although the cost may be slightly higher, it can ensure that the products are delivered to you in the shortest time.
Free in-store pickup: If you are located near the area where we provide services, you can also choose free in-store pickup service. Just select this option when placing an order and go to the designated store after receiving the pickup notice.
- Cooperation with US transportation companies
This website has established long-term cooperation with many well-known transportation companies in the United States, including but not limited to UPS, FedEx and USPS. These transport companies are known for their efficient, safe and reliable services, ensuring that your goods are delivered from the warehouse to your hands without any worries.
- Shipping time
Domestic transportation: Under normal circumstances, standard transportation takes 4 working days to deliver, and fast transportation usually arrives within 2 working days. The specific time may vary due to factors such as weather, holidays, etc.
International transportation: For international orders, the transportation time will vary depending on factors such as the destination and customs clearance time. We will try our best to provide an accurate estimated delivery time, but the specific time is subject to the actual situation.
- Shipping costs
The shipping cost will be determined based on factors such as the order amount, the weight and volume of the goods, and the shipping method you choose. The specific cost will be automatically calculated and displayed at checkout.
- Shipping tracking
Once your order is shipped, we will provide you with a waybill number via email or SMS. You can use the waybill number to track the status of your order on the official website of the selected transport company.
- Notes
Please ensure that the delivery address you provide when placing an order is accurate. We are not responsible for shipping delays or lost goods due to incorrect addresses.
For fragile or valuable items, we recommend using fast shipping methods and ensuring that there are appropriate packaging protection measures.
Before signing for the goods, please be sure to check whether the goods are intact. If there is any damage or loss, please contact the transportation company immediately and notify us so that we can assist.
Conclusion
We are committed to providing you with efficient, safe and reliable transportation services. If you encounter any problems or need help during use, please feel free to contact us. We will serve you wholeheartedly and try our best to solve your problems.